Privacy Policy

Last updated 31 October 2026

1. Who we are

OurTour is run by Liquid Caves Pty Ltd (ABN 69 122 893 270) ("we", "us"). We handle your personal information under the Australian Privacy Act 1988 and the Australian Privacy Principles. Questions or requests: help@ourtour.app.

2. What we collect

• Your account: name, email address, mobile number, gender (used for the right tee and handicap), avatar colour, and your password, stored only as a scrambled hash we cannot read.
• Your golf: handicap index, club and association, member number, and the scores you and your marker record.
• Your tours: the itinerary, rounds, groups, travel preferences you add (room sharing, bed and seat preference, frequent flyer number, passport country), expenses and payments between members.
• Things you ask for: your conversations with Vaelen, our AI tour host, and photos of scorecards when an organiser scans one.
• Your device: a notification token so we can send alerts you have switched on, and crash reports when the app fails.

We do not collect your location, contacts, health data or browsing history, and we never ask for card or bank details. No money moves through OurTour.

3. Why we use it

To run your tours: to show your group the plan, score your rounds, work out handicaps, prizes and who owes whom, send you the alerts you have switched on, and fix faults. We do not sell your information, and we do not use it for advertising or to track you across other companies' apps.

4. Who sees it

• Your tour's members see what a tour needs them to see: your name, your scores and handicap on that tour, and expenses you share. The travel details you add (room, bed and seat preference, frequent flyer number, passport country) are shown only to you. Nobody outside a tour sees its information.
• Service providers who run parts of OurTour for us and may use the information only to do that: Fly.io and Neon (our servers and database, in Sydney), Anthropic (Vaelen and reading scorecard photos, in the United States), Resend (our emails, in the United States), Sentry (crash reports), and Apple, Google and Expo (phone notifications).
• The law: if we are legally required to disclose information.

5. Information sent overseas

Your account and tour data is stored in Sydney. Some is processed in the United States by the providers named above, for the purpose described, under their own privacy and security commitments.

6. Keeping it safe

All traffic is encrypted, passwords are stored as hashes, your sign-in is kept in your phone's secure storage, and information saved on your phone for offline use is encrypted. Only the people who run OurTour can reach the database.

7. Your choices

• See and correct: edit your profile in the app at any time.
• Take a copy: tap your name on the Account tab, then Download My Data.
• Delete: tap your name on the Account tab, then Delete Account. If you have no scores or money on any tour, everything is removed. If you do, your name, email and contact details are removed and your scores and payments stay, shown as "Removed member", so your group's results and balances still add up.
• Notifications: switch them off in Account › Notifications or your phone's settings.

8. Complaints

Write to help@ourtour.app and we will reply within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Changes

If we change this policy in a way that affects you, we will tell you in the app before it takes effect.

See also the Terms of Use. Questions: help@ourtour.app